Shipping policy

Shipping Policy

Effective Date: 15/11/2024

At Shree Howrah Stores, we aim to provide a seamless shopping experience by ensuring timely and reliable delivery of your orders. Below are the details of our shipping process, timelines, and related policies.

1. Shipping Locations

We deliver across India and to select international locations.

  • For domestic shipping, we ensure service to most pin codes across the country.
  • International shipping availability varies by region. For inquiries, please contact us at shreehowrahstores@gmail.com or WhatsApp us at 6289420982.

2. Shipping Charges

  • Within India:
    • Orders above ₹2000: Free Shipping
    • Orders below ₹200: A flat shipping fee of ₹300 applies.
  • International Orders:
    • Shipping charges are calculated based on location and weight of the package at checkout.
    • Any applicable customs duties or taxes are the responsibility of the customer.

3. Processing Time

  • All orders are processed and dispatched within 2-3 business days of placing the order.
  • Orders placed on weekends or public holidays will be processed on the next working day.

4. Estimated Delivery Time

  • Domestic Orders:
    • Metro cities: 3-5 business days
    • Non-metro cities: 5-7 business days
  • International Orders:
    • Delivery timelines vary by location, typically between 10-15 business days.

Please note that delivery times are approximate and may vary due to unforeseen circumstances such as weather, customs delays, or courier issues.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email or WhatsApp message with a tracking ID and instructions on how to track your package.

6. Packaging and Care

Your order will be securely packaged to ensure its safety during transit. If you receive a package that appears tampered with or damaged, please refuse delivery and notify us immediately.

7. Undeliverable Packages

In case an order is undeliverable due to incorrect address details or unavailability of the recipient:

  • For domestic orders, the package will be returned to us, and we will contact you for further instructions. Additional shipping charges may apply for re-dispatch.
  • For international orders, the return or re-dispatch policy will depend on the courier service used.

8. Missing or Delayed Deliveries

If your package has not been delivered within the estimated timeframe, please reach out to us at shreehowrahstores@gmail.com or WhatsApp 6289420982, and we will assist you in resolving the issue.

9. Contact Us

For any questions or concerns regarding shipping, feel free to contact:

  • WhatsApp: 6289420982
  • Email: shreehowrahstores@gmail.com
  • Address: 63, GT Road (South). Howrah - 711101. West Bengal, India